Business Process Improvement

Business process improvement refers to a redesign of core workflow processes within an organization seeking enhancements in efficiency, quality, and customer service. Common practices include defining new values, emphasizing customer satisfaction, reducing functional layers of bureaucracy via cross-functional assignments, eliminating redundancies, and overhauling technology systems. When successful, business process improvement can result in enhanced collaborative decision making, mission-oriented allegiance, and greater output.

Phase 1: Prepare
  • Identify the need for change and vision for the organization
  • Establish change process protocols with leadership
Phase 2: Map and Analyze As-Is Process
  • Examine all core functions and ensure continuity
  • Determine pros/cons and key performance indicators (KPIs)
Phase 3: Plan and Design To-Be Process
  • Benchmark peer organizations and refine KPIs
  • Model, simulate, and weigh tradeoffs for future state
Phase 4: Implement and Modify the Transition
  • Manage culture change and continue communication vision
  • Begin training and conduction trials to prioritize enhancements
Phase 5: Monitor Improvements
  • Observe progress and refine as needed
  • Measure success and address gaps